Where can I view my proofs?

1. If you have a centennialgradphotos.ca account, you can use your student number and the password you created (this is not your my.centennialcollege.com account)

I cannot see my proofs

If you are having trouble, please e-mail us at info@phoenixprolabs.com or call us at 416-290-5129

How much do the packages cost?

Please go to https://centennialgradphotos.ca/packages-pricing/ to see all prices and packages.  The $20.00 Sitting fee is applied towards the purchase of a photo package.

What is a sitting fee?

A “Sitting Fee” is a charge for the initial shoot. Its main purpose is to make sure the graduates are serious about purchasing photos. You do not get any photos with the sitting fee

What happens to the $20 I paid for the sitting fee?

The $20 sitting fee will be credited towards the cost of a package (after tax) if you order before the due date. The $20 fee is non-refundable if the due date is missed or if you do not order any packages or prints

How do I find out the due date to order grad photos?

On your proofs page, there is an “Expires:” date at the top left of the page. This is the last day you have to order print packages.

How do I order a package?

You can order your grad photos through our secure website www.centennialgradphotos.ca, using a credit card, or at our store located at 50 Weybright Court Unit #18 in Toronto.

If you place an order online, there is an option to pick up your package at our store

Can I get all of the digital photos?

Yes, Please sign in and check “packages and pricing.”

There is a package that includes all of the digital un-retouched files.

How long until I receive my package?

Generally, the package will be completed and ready for pick-up or delivered within four to eight weeks following the purchase of the package.

Can I get a retake?

Retakes can be scheduled If there are technical issues with the photo shoot. The sitting fee will be waived if there are technical issues.

If you decide to make a personal decision to reshoot, you will need to contact Phoenix Pro Labs to make arrangements. A reshoot appointment is not guaranteed. If a reshoot is scheduled new sitting fee will be required.

All photos from the original shoot will be deleted if a reshoot arrangement is confirmed.

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