Frequently Asked Questions

You will need to create a “Centennial Grad Photo” account to schedule a graduation photo shoot.

For your appointment you will need:

• Student ID card

• $20 sitting fee (cash or debit)

Once you login to your account you will have access to additional information on how to prepare for the photo session.

The sitting fee is like a deposit,  the $20 sitting fee will be credited towards the purchase of any photo packages. The sitting fee is non-refundable.

The main purpose of the sitting fee is to make sure graduates are serious about purchasing a Graduation Photo package.

When you order a package before the specified order due date, the sitting fee will be credited toward the package cost (post-tax).

Please note: Orders placed after the due date will void the $20 credit.

*Kindly remember that the deadline to place orders is 3 months from when your photos are made available in your proofing gallery.”

The $20 fee is non-refundable.

Graduates who miss appointments will not be able to re-book online without contacting the photography production office ( Phoenix Pro Labs). To re-book after a missed appointment, A sitting fee deposit of $20 will need to be paid in advance for any future appointments.

There are a limited number of appointments available. If you cannot make it, please let us know at least one day in advance.

Retakes can be scheduled If there are technical issues with the photo shoot. The sitting fee will be waived if there are technical issues.

If you decide to make a personal decision to reshoot, you will need to contact Phoenix Pro Labs to make arrangements.

A reshoot appointment is not guaranteed. If a reshoot is scheduled, a new sitting fee will be required.

All photos from the original shoot will be deleted if a reshoot arrangement is confirmed.

Please see the information on the what to wear tab.