Frequently Asked Questions
What do I need to do?
You will need to create a “Centennial Grad Photo” account to schedule a graduation photo shoot.
For your appointment you will need:
• Student ID card
• $25 sitting fee (cash or debit)
Once you login to your account you will have access to additional information on how to prepare for the photo session.
What is a sitting fee?
A $25 non-refundable sitting fee is required for your graduation photo session.
Your proof gallery is available for 35 days after your proofs become available. Place your order before this deadline to receive your $25 sitting-fee credit. After 35 days, the gallery expires and the $25 credit no longer applies. A $10 admin fee reopens an expired gallery for two weeks (14 days); the expired $25 credit is not restored or reapplied.
What happens to the $25 I paid for the sitting fee?
Your $25 sitting fee is credited toward your eligible package cost after tax when you place your order before your gallery expires, 35 days after your proofs become available.
After 35 days, the $25 credit no longer applies and your gallery expires. A $10 admin fee reopens an expired gallery for two weeks (14 days). The expired $25 credit is not restored or reapplied.
The sitting fee is non-refundable.
What if I miss my appointment?
Please be advised that appointments for Graduation Portraits are limited.
If you miss your scheduled appointment or fail to cancel at least 24 hours in advance, a non-refundable administration fee of $10 will be required to regain access to book a new appointment.
Can I get a retake?
Retakes can be scheduled If there are technical issues with the photo shoot. The sitting fee will be waived if there are technical issues.
If you decide to make a personal decision to reshoot, you will need to contact Phoenix Pro Labs to make arrangements.
A reshoot appointment is not guaranteed. If a reshoot is scheduled, a new sitting fee will be required.
All photos from the original shoot will be deleted if a reshoot arrangement is confirmed.
How do I prepare for the Photo Session?
Please see the information on the How to Prepare
Where can I view my proofs?
Login to your “centennialgradphotos.ca” account to view your proofs.
I cannot see my proofs
Your photo proofs are usually available within 48 hours of your session. Log in to your account to view them.
Your proof gallery is available for 35 days after your proofs become available. Place your order before this deadline to receive your $25 sitting-fee credit. After 35 days, the gallery expires and the $25 credit no longer applies. A $10 admin fee reopens an expired gallery for two weeks (14 days); the expired $25 credit is not restored or reapplied.
If you need help viewing or reopening your gallery, email [email protected] or call 416-290-5129.
How do I order a package?
You can order your grad photos through our secure website www.centennialgradphotos.ca, using a credit card, or at our store located at 50 Weybright Court Unit #18 in Toronto.
If you place an order online, there is an option to pick up your package at our store
How much will the photo package cost?
Photo packages start at $55.00 plus applicable taxes. View prices and packages.
Your proof gallery is available for 35 days after your proofs become available. Place your order before this deadline to receive your $25 sitting-fee credit. After 35 days, the gallery expires and the $25 credit no longer applies. A $10 admin fee reopens an expired gallery for two weeks (14 days); the expired $25 credit is not restored or reapplied.
How do I find out the due date to order grad photos?
Your proof gallery expires 35 days after your proofs become available. Check the "Expires:" date on your proofs page and place your order before that deadline to receive your $25 sitting-fee credit.
After 35 days, the gallery expires and the $25 credit no longer applies. A $10 admin fee reopens an expired gallery for two weeks (14 days). The expired $25 credit is not restored or reapplied.
Can I get all of the digital files?
Please note: Digital files will be sent to you using wetransfer.com
Digital Download package includes all of the digital photos in your gallery.
Other Digital options include:
1 Digital File
Digital Down package All original un-retouched images
Digital Download Add On ( Available with purchase of Ultimate, Premium, Deluxe, Classical, Essential or Solo D) packages
How long will it take to receive my order?
Your order’s estimated delivery time frame is 4 to 8 weeks. We process orders sequentially, based on when they were placed. The processing phase encompasses tasks such as color correction and image enhancement to ensure the highest quality.
Have Another Question?
Send us a message
Login to your Centennial Grad Photo account
to schedule an appointment, view your proofs, or order your photos.
Create a Centennial Grad Photo Account to schedule your Graduation Photo Session